[ COMPLETED ] Service Disruption - Cloud Server

Date: 12th Oct 2016

Time: 3:43 PM SGT


Service Disruption Update:

We have done some workaround and the servers that affected now is quite stable. We are still monitoring on it.

 

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Date: 12th Oct 2016

Time: 2:46 PM SGT


Service Disruption Update:

We are still working on kernel tweaking.

 

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Date: 12th Oct 2016

Time: 2:16 PM SGT


Service Disruption Update:

Kernel tweaking still in progress.    

 

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Date: 12th Oct 2016

Time: 1:42 PM SGT


Service Disruption Update:

We are currently performing kernel related tweaking on the Hypervisors. We will keep this post update. 
Once again we truly appreciate your patience with us.   

 

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Date: 12th Oct 2016

Time: 1:03 PM SGT


Service Disruption Update:

We are currently working on recovery progress diligently. We truly appreciate your patience with us and will provide another update soon.  

 

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Date: 12th Oct 2016

Time: 12:33 PM SGT


Service Disruption Update:

We are still investiagting the root cause of the issue.


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Dear Valued Customers,


 

 

Date: 12th Oct 2016

 

Time: 09:47 AM SGT

ETA: N/A

 

 

 

*** Random Windows servers on cloud server are having an issue ***

 

 

 

Service Disruption Details:

 

Our Monitoring system found that random Windows Cloud servers were not responding.


 

 

We will perform a detailed check on the server and post another update once it becomes available.

 

 

 

Service Disruption Effects:

 

During the service disruption period, all services inside the affected VM will not be available.

 

 

 

 

 

Best Regards,

 

 

 

Support Team

 

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Technical Support Department