[COMPLETED] Service Disruption - SpamExperts Network Issue

Date: 16th Oct 2019
Time: 3.40 PM SGT


Service Disruption update
SpamExperts services has been recovered.


Q&A

Q) What happen to my incoming emails during this period?

A) It will depend on the Sender mail server (MTA retry period). 

If the retry is short, it will bounce back to sender and need a resend.

If the retry is long, it will deliver to SpamExperts now then relay over destination server.


Q) Why my incoming email still delay after recovery?

A) Most of the inbound mail traffic in past few hours flow in at the same time and SpamExperts need time to process it.


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Date: 16th Oct 2019
Time: 1.00 PM SGT

ETA: N/A


*** Only clients subscribed Email Spam Filtering will be affected ***

Service Disruption Details:
Please be informed that we are experiencing some issues with inbound email connectivity network issues on our servers that run SpamExperts.


We will continue to post another update once it is available.


Service Disruption Affects:


Incoming 
All incoming mail traffic to client's domain MX that point to the following record will not available during this period


===============

spam1.mschosting.com

spam2.mschosting.com
===============


Outgoing

SpamExperts subscribers will fail in sender verification checking when they communicate with external recipients.


Best Regards,

Support Team
......................................
Technical Support Department