[Completed] Disruption Service Under Rhenium.hostcentral.net
Huda Henry
started a topic
11 months ago
UPDATE
06 NOV 2019 - 1PM
The server has been setup and we have recreated all hosting accounts in this new server. And also for email service, we have already change the DNS records to new server. All email accounts should be able to send/receive emails. If you are still having issue, please send email to support@signetique.com
Kindly note that we are currently sync over your old emails from OLD server to NEW server.
And also for your information, all websites are still pointing to OLD Server. We will keep you updated on this announcement.
=============================================
UPDATE
05 Nov 2019 - 1 PM
The email service is back online. We are currently still migrating all accounts to new server.
=============================================
UPDATE
05 Nov 2019 - 7 AM
The new server has been setup and now currently migrating all Hosting Accounts to New Server. Kindly note in order to smooth the migration, we have to STOP all email service for temporary, the ETA time downtime for Email Service is 5 hours. After that we will TURN ON the email service back.
Currently NOW only :
- Plesk Login is accessible
- Website is accessible
=============================================
UPDATE
04 Nov 2019 - 2 PM
We are setting up new server for replacement due to avoid this issue happened again on the future. Therefore emails will be syncing up from old server to new server.
=============================================
UPDATE
04 Nov 2019 - 10:40 AM
Restorartion has been completed and server is already running. Currently we are still monitor the situation.
=============================================
UPDATE
03 Nov 2019 - 10:48 PM
ETA Restoration process is until 10:00 am. After 10:00 am the server should be up and running normally.
=============================================
UPDATE
02 Nov 2019 - 07:00 AM
We are currently restoring the server from our Backup from last 2 days and monitoring closely the progress. The estimation time will be 10 hours.
=============================================
UPDATE
01 Nov 2019 - 2:56 PM
Another 8 hours ETA for restoration rhenium.
=============================================
UPDATE
01 Nov 2019 - 8:20 AM
The server being boot up, however expected slowness disk issue.
01 Nov 2019 - 8:15 AM Currently the server still unable to be accessed. We find out some data might corrupted, however don't worry the data still there. We also have a backup as well in this case. At the moment the disk check still on going. This is because large disk data of the server had.
ETA: ~3 hours
=============================================
UPDATE:
31 Oct 2019 - 9:45 PM Currently the server still doing check disk, Due to the disk space quite high. It would need more time to be completed
ETA: ~8 hours
=============================================
UPDATE :
Currently we are doing check disk (chkdsk) to server. This may take time to completed.
ETA : ~8 hours
=============================================
Additional updates :
During the maintenance, all new incoming emails will be held in the MX server manganese.hostcentral.net. When the maintenance has completed, the MX server will send the new incoming emails to the email server.
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Dear Valued Customers,
We would like to announce that our server below are going maintenance. Only customers below server that affected.
Name server : rhenium.hostcentral.net / Rhenium server
Date : 31 October 2019
Duration : ~2 hours
Expected Downtime : Yes
Maintenance Impact :
Downtime expected, email and website can not be accessed.
Anything further, you can contact our email support : support@signetique.com
NOTE: This page will be updated regulary, make sure you stay tuned this page.
Huda Henry
UPDATE
06 NOV 2019 - 1PM
The server has been setup and we have recreated all hosting accounts in this new server. And also for email service, we have already change the DNS records to new server. All email accounts should be able to send/receive emails. If you are still having issue, please send email to support@signetique.com
The new Plesk Server is :
https://basalt.hostcentral.net:8443 ( please login using your current username and password )
Kindly note that we are currently sync over your old emails from OLD server to NEW server.
And also for your information, all websites are still pointing to OLD Server. We will keep you updated on this announcement.
=============================================
UPDATE
05 Nov 2019 - 1 PM
The email service is back online. We are currently still migrating all accounts to new server.
=============================================
UPDATE
05 Nov 2019 - 7 AM
The new server has been setup and now currently migrating all Hosting Accounts to New Server. Kindly note in order to smooth the migration, we have to STOP all email service for temporary, the ETA time downtime for Email Service is 5 hours. After that we will TURN ON the email service back.
Currently NOW only :
- Plesk Login is accessible
- Website is accessible
=============================================
UPDATE
04 Nov 2019 - 2 PM
We are setting up new server for replacement due to avoid this issue happened again on the future. Therefore emails will be syncing up from old server to new server.
=============================================
UPDATE
04 Nov 2019 - 10:40 AM
Restorartion has been completed and server is already running. Currently we are still monitor the situation.
=============================================
UPDATE
03 Nov 2019 - 10:48 PM
ETA Restoration process is until 10:00 am. After 10:00 am the server should be up and running normally.
=============================================
UPDATE
02 Nov 2019 - 07:00 AM
We are currently restoring the server from our Backup from last 2 days and monitoring closely the progress. The estimation time will be 10 hours.
=============================================
UPDATE
01 Nov 2019 - 2:56 PM
Another 8 hours ETA for restoration rhenium.
=============================================
UPDATE
01 Nov 2019 - 8:20 AM
The server being boot up, however expected slowness disk issue.
=============================================
UPDATE:
01 Nov 2019 - 8:15 AM
Currently the server still unable to be accessed. We find out some data might corrupted, however don't worry the data still there. We also have a backup as well in this case.
At the moment the disk check still on going. This is because large disk data of the server had.
ETA: ~3 hours
=============================================
UPDATE:
31 Oct 2019 - 9:45 PM
Currently the server still doing check disk, Due to the disk space quite high. It would need more time to be completed
ETA: ~8 hours
=============================================
UPDATE :
Currently we are doing check disk (chkdsk) to server. This may take time to completed.
ETA : ~8 hours
=============================================
Additional updates :
=============================================
Dear Valued Customers,
We would like to announce that our server below are going maintenance. Only customers below server that affected.
Name server : rhenium.hostcentral.net / Rhenium server
Date : 31 October 2019
Duration : ~2 hours
Expected Downtime : Yes
Maintenance Impact :
Downtime expected, email and website can not be accessed.
Anything further, you can contact our email support : support@signetique.com
NOTE: This page will be updated regulary, make sure you stay tuned this page.
We thank you for your patience and support.
--
Regards,
Signetique Server Team