[COMPLETED] Service Disruption - Selected Windows VPS and shared servers

Date : 22nd Jan 2020

Time : 04:00 AM SGT


Service Disruption Update:

Restoration  process has been completed.  


All Servers are up and all services are responding and will now resume their operations smoothly without any noticeable service impact.

 

If still need more assistance you can submit a case to server-support@signetique.com 


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Date : 21th Jan 2020

Time : 05:00 PM SGT

ETA  : N/A


Services Disruption Update for affected shared servers

hippo.hostcentral.net    - Finished
tracker.hostcentral.net  -  40%

sm01.hostcentral.net    - 20 %


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Date : 21th Jan 2020

Time : 01:00 PM SGT

ETA  : N/A


Services Disruption Update:

Restoration is in progress and you may submit a case to server-support@signetique.com for the latest status of this incident.


Services Disruption Update for affected shared servers

hippo.hostcentral.net    - 80%
tracker.hostcentral.net  -  35%

sm01.hostcentral.net    - 18%


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Date : 21th Jan 2020

Time : 09:00 AM SGT

ETA  : N/A


Services Disruption Update:

Our team continue with data restoration.


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Date : 20th Jan 2020

Time : 10:00 PM SGT

ETA  : N/A


Services Disruption Update:

Data recovered after file system check & repairing.


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Date : 20th Jan 2020

Time : 3:00 PM SGT

ETA  : N/A


Services Disruption Update:

Our team is running file system checking and repairing.


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Date : 20th Jan 2020

Time : 11:00 AM SGT

ETA  : N/A


Services Disruption Update:

Restoration is in progress but receive a negative result.


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Date : 20th Jan 2020

Time : 8:00 AM SGT

ETA  : N/A


Services Disruption Update:

Some of the VPS / host has been recovered and we will proceed to restore selected VPS from backup source we have.


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Date : 20th Jan 2020

Time : 5:00 AM SGT

ETA  : N/A


Services Disruption Update:

Server fail to boot up after few attempts and incident has been escalated over next level.


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Dear Valued Customers,


Date : 20th Jan 2020

Time : 3:00 AM SGT

ETA  : N/A


*** Only certain clients hosted under the affected Windows VPS and shared servers will be affected ***


Affected Servers:

tracker.hostcentral.net 

hippo.hostcentral.net 

griffin.hostcentral.net 

carbon.hostcentral.net


Service Disruption Details:

Our monitoring system has detected that all services on the affected servers are not responding. 


We will perform a details check on the server and post another updates once it becomes available.


Service Disruption Affects:

During the service disruption period, all services for the affected servers will not be available.


Best Regards,


Support Team

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Technical Support Department