[COMPLETED] Announcement - Data Center Network maintenance

Date: 20th Sep 2020
Time: 1:30 AM MYT

Maintenance Update:

Scheduled network maintenance for MY Data Center is successfully completed.


==============


Dear Valued Clients,


As part of our continuous commitment to provide better services and better hosting experience to our valued clients, we will be carrying out a major Data center network maintenance for affected racks and will notify client via email.


Batch 1: [COMPLETED]

Start: 18th Sept 2020, 10:00 PM SGT

End: 19th Sept 2020, 1:00 AM SGT

ETA: 3 hours

Downtime: 30 mins per server.


Batch 2:  [COMPLETED] 

Start: 19th Sept 2020, 10.00 PM SGT

End: 20th Sept 2020, 1.00 AM SGT

ETA: 3 hours

Downtime: 30 mins per server.


Maintenance detail:

Our team will change new rack switches at above date/time.


IMPORTANT NOTE: To receive the latest updates from us, please ensure your contact details in our Client Billing System are up to date.


What will happen during the maintenance?

------------------------------------------------

1. We will unplug the old rack switches.


2. A downtime is to be expected during this period. 


3. Our team will power up the network with new rack switches.


4. There will be NO changes of IP addresses to your hosting accounts/servers upon the completion of the maintenance.


What Are The Things You Need To Prepare?

----------------------------------------------------

We recommend all clients to run a full data backup of their services with us to the local desktop/laptop/external drive as an extra precaution for this maintenance.


Once again, we thank you for your wonderful support, understanding and great patience.


Upon completion of this maintenance, we look forward to providing you with a better service and a better hosting experience with us.


If you have any concerns or questions about this maintenance, please feel free to contact us at server-support@signetique.com. 


Thank you and have a great day!


Sincerely,


Support Team

signetique.com