Setting Up EBiz MailPRO
4. Configuration Activesync Guide (References)
Different client may use different link to access Billing System:
- MY client -> https://billing.exabytes.my/mypanel/clientarea.php
- US client -> https://billing.exabytes.com/mypanel/clientarea.php
- SG client -> https://billing.exabytes.sg/mypanel/clientarea.php
Setting Up EBiz MailPRO
There might different users access with different ways based on the users current situation:
a) For the domain that's going to use our default free nameserver , the domain shall be
automatically pointed to your
b) If your domain is referring to .my extension and the Technical Contact is Exabytes referred from
https://whois.mynic.my/, the domain nameserver may need to be first pointed to our default DNS.
For this request , please send a confirmation email to email@example.com from your hosting
account primary email address to point the domain nameserver to refer to your EBiz Mail PRO package.
Once the nameserver is pointed successfully, do allow 18 to 72 hours for the DNS to propagate globally.
c) If you are retaining the domain nameserver (DNS) with another hosting provider and using our
EBiz Mail PRO service for hosting the email.
This is a guide to help you setup your EBiz Mail PRO when you have migrated from another provider.
It is important that you have gotten all your email accounts created and you have your Service Server
Hostname ready before proceeding to changing your MX records.
Below is a sample of where you can get your Service Server Hostname from the EBiz Mail PRO
You will be required to perform this during Step 2 and 3 of the setup process. Take note of the
Product IP Address which will be use to create Zones.
Replace all Service Server Hostname with smtppro01.mschosting.com as shown in the the example.
Change your nameservers. Simply login to the Client Area.
After you have successfully logged in, select Domains >> My Domain >> Select the domain name that is used for your EBiz Mail PRO >> click on the “Tool Icon” >> Manage Nameservers
>> Use Custom Nameserver and enter the following nameservers:
**NOTE: If your domain extension ends with .my and is registered under Exabytes,
kindly contact firstname.lastname@example.org to change your nameservers for you.
Once you have successfully completed Step 1, it is time to manage your Domain DNS.
From your client area, go to Domain Manage DNS >> Add Zone. Look for your EBiz Mail PRO
product in your list and click on Add New Zone.
The Zone Name can be your domain name eg. yourdomain.com and you can retrieve your
Product IP Address from your EBiz Mail PRO Welcome Email.
Once it is done, you can update your MX records with the following.
IN MX 10: Service Server Hostname
IN TXT: v=spf1 a mx include:spf.mschosting.com -all
smtp IN CNAME: Service Server Hostname
mail IN CNAME: Service Server Hostname
webmail IN CNAME: Service Server Hostname
**NOTE: If you are unsure where to get your Service Server Hostname details,
please refer back to the top of this article before Step 1.
Below is an image of how your records should look like. You can follow exactly but be sure to change yourdomain.com. to your own domain name.
Note that there is a dot (.) at the end of every entry names.
Thank you for your patience! Now, you are fully connected with Exabytes Mail PRO!
Creating & Managing Your Mailboxes
Now you can create emails accounts from the client area.
You will need to login to the Client Area.
Proceed to Services >> My Services >> Click on EBiz Mail PRO >> Click on Active >> Manage Users
**NOTE: You will be required to select the Add Smartermail User to create Smartermail Users. **
To Add Smartermail Alias (email group)
In order to enhance better security for the password access, we are providing SSL/ TLS connection
for our customers.
For this implementation, to login to your email simply key in your Service Server Hostname from the
EBiz Mail PRO Welcome Email into your browser, eg smtppro01.mschosting.com
Setting Up Active Sync Email Accounts to Your Smart Phone
Here are some other guide to have your email sync up with your phone
Before you proceed, you may want to check if your Activesync is enabled. To do that login to your Client Area, choose My Product & Services >> Select your EBiz Mail PRO >> Manage SmarterMail Users and Alias >>
Select User “Edit User” >> Enable Activesync “Yes”
**NOTE: You are required to create a SmarterMail User first before being able to enable your Activesync **
Configuration Activesync Guide: